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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Bob Froehlich

April 1, 2024

5  out of  5 rating by Bob Froehlich
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Andy Pinskyi

March 26, 2024

5  out of  5 rating by Andy Pinskyi
"I called today regarding getting quotes for my 2 new cars. I’m happily received consultation from Nivedika. Great Quote, today I insured with them. I like this branch for its welcoming and fast response."
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Ihor Senych

March 15, 2024

5  out of  5 rating by Ihor Senych
"I would like to share my admiration for the Maria Melnik - State Farm Insurance Agent agency, especially highlighting the excellent service provided to me by their employee, Nivedika Lal. Working with Nivedika was a real pleasure. She demonstrated high professionalism, had deep knowledge in the field of insurance, and was ready to answer all my questions and address all my concerns. Her attentive approach and willingness to help made the insurance selection process extremely comfortable and transparent. Thanks to her assistance, I feel confident and protected, knowing that my insurance needs are in reliable hands. Without a doubt, I recommend the Maria Melnik - State Farm Insurance Agent agency and especially Nivedika Lal to anyone looking for a trustworthy insurance partner."
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William Jackson

February 19, 2024

5  out of  5 rating by William Jackson
"The best service I've had. Maria was very welcoming. I spoke with Elizabeth and she gave me the best customer experience in a while. I will be passing the good news to one of my family members."
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Andrew Ragan

February 2, 2024

5  out of  5 rating by Andrew Ragan
"It was a pleasure meeting Maria & her team, and she was super well-versed about our policies & needs as a family. So professional and friendly! I look forward to working with Maria's office for our home and auto insurance."
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January 16, 2024

4  out of  5 rating by Chingisgold
"Хорошая страховая компания"
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Peter Kravchenya

December 28, 2023

5  out of  5 rating by Peter Kravchenya
"Huge pleasure to work with. Maria answered all my questions,. No pressure. Definitely I will recommend her office to my friends."
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Oleksandr Pogorilov

December 28, 2023

5  out of  5 rating by Oleksandr Pogorilov
"I wanted to take a moment to express my sincere gratitude for the outstanding service and support you've provided to me and my family.Your dedication to ensuring that our insurance needs are met with precision and care has truly been exemplary. Your professionalism, responsiveness, and willingness to go above and beyond in addressing our concerns have not gone unnoticed. Your guidance throughout the policy selection process and your prompt assistance in handling any claims have been invaluable to us.Your expertise and attention to detail have given us a great sense of security, knowing that we have a trusted professional like you looking after our insurance affairs. Your commitment to customer service sets a standard that is commendable and greatly appreciated. Thank you, Oleksandr"
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Anthony Leone

December 15, 2023

5  out of  5 rating by Anthony Leone
"Maria's knowledge and insight into what is best for us from insurance perspective, is benchmark. We have spoken on the phone and I have emailed with you and your staff and always receive a prompt and comprehensive response. I feel very fortunate to have you personally and your staff to provide for our needs, especially since our lives have been complicated over the past few years."
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Iren Piletska

December 8, 2023

5  out of  5 rating by Iren Piletska
"I am very pleasantly impressed, this insurance company is a great place with great people, they helped me solve my problem in minutes, I appreciate it, I recommend it to everyone…"
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Masood Aliuddin

December 6, 2023

5  out of  5 rating by Masood Aliuddin
"Since joining State Farm it was been such a simple and easy transition, Elizabeth has been wonderful in handling my car accident and has walked me through step by step in everything that I needed to do to get everything handled, without that help I would of been totally lost and confused and stressed out, the service is amazing from being patient with me to the professionalism, highly recommend going with this branch for all of your insurance needs"
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Jessie Watts

December 6, 2023

5  out of  5 rating by Jessie Watts
"The office was so accommodating, knowledgeable, and fast. It was a joy to work with the agent walking us through multiple quotes at once. Thanks Elizabeth! We look forward to working with you ."
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Gerry Minerd

November 14, 2023

5  out of  5 rating by Gerry Minerd
"Maria Melnik and her office associates are terrific! In every single dealing I've had with them, I've been more than pleased! Today, NIVEDIKA LAL was helpful, efficient, and diligent in handling my questions about my auto insurance bill. It was a pleasure interfacing with her personable manner!"
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Shamena Shaheed

August 6, 2023

1  out of  5 rating by Shamena Shaheed
"Very bad services, i had issuance policy with them first they changed me 205 $ monthly ( expensive) and than I had three claims during 6 months ( animal hit, stone hit my glass and minor accident with stationary object) none of them were due to the my fault or due to the car to car accident but they reported all of them under collisions ( which means car to car accidents) and than they cancelled my policy and that cost me to pay more money for the next car insurance, I don’t recommend it."
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Laura Ruffino

July 5, 2023

1  out of  5 rating by Laura Ruffino
"Have not been happy with Maria Melnik's office since Bob Jordan retired. They have used aggressive sales tactics, like calling over 10 times a week and hanging up. No message left. Then there are messages at times where they want to sell us life insurance. They can't even pronounce my sons name correctly and it's a basic name. If we don't call back, that means we are NOT interested and don't keep calling us. Such harassment. Bob would never have done that. I called to say I was not renewing an apartment fire policy and the gentlemen I talked to had zero customer service skills. I had to repeat my request several times because he kept asking "what is it again??". I have no confidence that my request was taken care of. We left for another state farm agent who is hopefully not at all obnoxious like this office. I truly miss Bob and Sue and their style of professionalism."
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Adrian Mazur

February 28, 2023

5  out of  5 rating by Adrian Mazur
"Maria was very helpful and went above and beyond to meet my insurance and budgeting needs. I would highly recommend her to anyone, and already do to any of my friends and family members that are in the market for insurance, whether it be auto, home, or anything else!"
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Coastline Freight

February 17, 2023

5  out of  5 rating by Coastline Freight
"Was a pleasure working with Maria Melnik. She is very intelligent and committed in her line of work. Thank you! Hoping they bring out the khakis soon for their dress code😂"
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Tony Kirik

January 16, 2023

5  out of  5 rating by Tony Kirik
"Great service."
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Liliya Dzundza

July 7, 2022

5  out of  5 rating by Liliya Dzundza
"Maria Melnik has been my agent for about a year now. She takes care of my family and makes everything simple. We know what we have with her agency, what we need to take care our insurance needs and she is there when we need her.  Whenever I’m in Pittsford, I stop by her office to say Hi. She loves sunflower seeds!"
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Maksym Kharchenko

July 6, 2022

5  out of  5 rating by Maksym Kharchenko
"It was nice to go to the office and meet someone who knows a lot about insurance. Maria answered all questions and helped me get the right coverage for my big truck. It's nice to work with someone who is knowledgeable in the insurance industry and knows her product. God Bless 🙌"
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Sergei Zhadan

July 5, 2022

5  out of  5 rating by Sergei Zhadan
"My car’s windshield was damaged and I needed to replace it quickly. I called my agent, Maria Melnik, to get help with the claims. I was surprised how quickly everything was handled - from the phone call to the office in Pittsford to the finished claim. I would definitely recommend this agency! The best service"
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James Hegley

June 13, 2022

5  out of  5 rating by James Hegley
"I met Maria when she took over Bob Jordan's agency. I had a good relationship with Bob, and was unhappy that I lost him by retirement. However, Maria has been marvelous! She works tireless on my behalf, has a good spirit, a great sense of humor, she is always positive, and on those few occasions when I really needed a advocate and friend with corporate or a particular business, she is anxious to get me fair treatment and the best possible outcome. She treats me like a member of her family, kind, thoughtful positive, and caring! I could not be happier with my agent! She is the BEST."
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Brittany Penny

June 11, 2022

5  out of  5 rating by Brittany Penny
"Not only professional….but they made it almost “fun”(or as fun as insurance can be I guess). I worked with Elizabeth, she was beyond helpful and made everything very easy"
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Alicyn Holmes (Ally)

June 3, 2022

5  out of  5 rating by Alicyn Holmes (Ally)
"Maria is AMAZING. She's friendly and kind, her office is beautiful, and she is so incredibly helpful and knowledgeable regarding my needs with insurance. She explains everything so well, I learned more from her than I have in the almost 20 years I've been driving. Like a good neighbor, indeed. I can't recommend her enough! :)"