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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Shamena Shaheed

August 6, 2023

1  out of  5 rating by Shamena Shaheed
"Very bad services, i had issuance policy with them first they changed me 205 $ monthly ( expensive) and than I had three claims during 6 months ( animal hit, stone hit my glass and minor accident with stationary object) none of them were due to the my fault or due to the car to car accident but they reported all of them under collisions ( which means car to car accidents) and than they cancelled my policy and that cost me to pay more money for the next car insurance, I don’t recommend it."

Laura Ruffino

July 5, 2023

1  out of  5 rating by Laura Ruffino
"Have not been happy with Maria Melnik's office since Bob Jordan retired. They have used aggressive sales tactics, like calling over 10 times a week and hanging up. No message left. Then there are messages at times where they want to sell us life insurance. They can't even pronounce my sons name correctly and it's a basic name. If we don't call back, that means we are NOT interested and don't keep calling us. Such harassment. Bob would never have done that. I called to say I was not renewing an apartment fire policy and the gentlemen I talked to had zero customer service skills. I had to repeat my request several times because he kept asking "what is it again??". I have no confidence that my request was taken care of. We left for another state farm agent who is hopefully not at all obnoxious like this office. I truly miss Bob and Sue and their style of professionalism."

Adrian Mazur

February 28, 2023

5  out of  5 rating by Adrian Mazur
"Maria was very helpful and went above and beyond to meet my insurance and budgeting needs. I would highly recommend her to anyone, and already do to any of my friends and family members that are in the market for insurance, whether it be auto, home, or anything else!"

Coastline Freight

February 17, 2023

5  out of  5 rating by Coastline Freight
"Was a pleasure working with Maria Melnik. She is very intelligent and committed in her line of work. Thank you! Hoping they bring out the khakis soon for their dress code😂"

Tony Kirik

January 16, 2023

5  out of  5 rating by Tony Kirik
"Great service."

Liliya Dzundza

July 7, 2022

5  out of  5 rating by Liliya Dzundza
"Maria Melnik has been my agent for about a year now. She takes care of my family and makes everything simple. We know what we have with her agency, what we need to take care our insurance needs and she is there when we need her.  Whenever I’m in Pittsford, I stop by her office to say Hi. She loves sunflower seeds!"

Maksym Kharchenko

July 6, 2022

5  out of  5 rating by Maksym Kharchenko
"It was nice to go to the office and meet someone who knows a lot about insurance. Maria answered all questions and helped me get the right coverage for my big truck. It's nice to work with someone who is knowledgeable in the insurance industry and knows her product. God Bless 🙌"

Sergei Zhadan

July 5, 2022

5  out of  5 rating by Sergei Zhadan
"My car’s windshield was damaged and I needed to replace it quickly. I called my agent, Maria Melnik, to get help with the claims. I was surprised how quickly everything was handled - from the phone call to the office in Pittsford to the finished claim. I would definitely recommend this agency! The best service"

James Hegley

June 13, 2022

5  out of  5 rating by James Hegley
"I met Maria when she took over Bob Jordan's agency. I had a good relationship with Bob, and was unhappy that I lost him by retirement. However, Maria has been marvelous! She works tireless on my behalf, has a good spirit, a great sense of humor, she is always positive, and on those few occasions when I really needed a advocate and friend with corporate or a particular business, she is anxious to get me fair treatment and the best possible outcome. She treats me like a member of her family, kind, thoughtful positive, and caring! I could not be happier with my agent! She is the BEST."

Brittany Penny

June 11, 2022

5  out of  5 rating by Brittany Penny
"Not only professional….but they made it almost “fun”(or as fun as insurance can be I guess). I worked with Elizabeth, she was beyond helpful and made everything very easy"

Alicyn H

June 3, 2022

5  out of  5 rating by Alicyn H
"Maria is AMAZING. She's friendly and kind, her office is beautiful, and she is so incredibly helpful and knowledgeable regarding my needs with insurance. She explains everything so well, I learned more from her than I have in the almost 20 years I've been driving. Like a good neighbor, indeed. I can't recommend her enough! :)"