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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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leah jensen

January 28, 2025

5  out of  5
rating by leah jensen
"Lucas helped me with applying for my first credit card! He is a very nice man and did a great job explaining to me the terms and conditions. I would recommend this State Farm to anyone!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! - Maria Melnik - State Farm Insurance "
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Iryna Khanas

January 9, 2025

5  out of  5
rating by Iryna Khanas
"I am grateful for the super-fast registration of the insurance over the phone. I am a new customer and received full information and the best options for me. Special thanks to Carlos, for your professionalism and customer care. I recommend"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! - Maria Melnik "
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Andrii Antonenko

January 9, 2025

5  out of  5
rating by Andrii Antonenko
"I got the best offer on car insurance with my license in just one day! Thank you for the speed and professionalism!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! - the office of Maria Melnik - State Farm Insurance "
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Тарас Герич

November 21, 2024

5  out of  5
rating by Тарас Герич
"Our insurance agent Nivedika is always so helpful and reliable. We truly appreciate her support and quick assistance whenever we need it. Thank you for making everything so easy for us!"
We responded:
"Tapac, we’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! Nivedika appreciates your review as well! - the office of Maria Melnik - State Farm Insurance "
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Andrey

November 15, 2024

5  out of  5
rating by Andrey
"Excellent service. I wanted to know the price of the car I was going to buy, but the price was too high because of my history. Nivedika and Tahira helped me find a solution to my problems. They did everything they can to help me. Thank you very much. I recommend!"
We responded:
"Thank you for reviewing our office! We’re thrilled to know you had a positive experience with Nivedika and Tahira; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. - the office of Maria Melnik - State Farm Insurance "
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J Alves

June 5, 2024

5  out of  5
rating by J Alves
"Nivedika was very pleasant to work with..she is very thorough. She provides excellent customer service."
We responded:
"JA, I shared your review with Nivedika and she said, "Oh, I know!". LOL We kindly thank you for your comments. - the office of Maria Melnik - State Farm Insurance "
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T C.Serious

May 31, 2024

5  out of  5
rating by T C.Serious
"My experience with state farm has been great. They seem to care any issues I had the agent I had. By the of Nivedika Rochester NY 10 Grove street branch was excellent. She really was relentless with finding me a comfortable price and answering all my insurance questions."
We responded:
"Thank you TC! I shared your review with Nivedika. She appreciates your kind words, and it was her pleasure to help. If you ever in Pittsford, please stop by our office to say hello. - the office of Maria Melnik - State Farm Insurance"
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Igor Matiishin

April 27, 2024

5  out of  5
rating by Igor Matiishin
"Very helpful service"
We responded:
"Igor, thank you for your review. It is our pleasure to serve you and your family! - the office of Maria Melnik - State Farm Insurance"
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Abel Negassi

April 26, 2024

5  out of  5
rating by Abel Negassi
"Nivedika"
We responded:
"Abel, thank you for thinking of us! Nivedika was pleased to see your review. - the office of Maria Melnik - State Farm Insurance. "
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Bob Froehlich

April 1, 2024

5  out of  5
rating by Bob Froehlich
"IT'S A PLEASURE DEALING WITH MARIA AND HER STAFF. THEY ARE FRIENDLY, PATIENT AND KNOWLEDGEABLE. I PLAN ON BEING A LONG TIME CUSTOMER."
We responded:
"Thank you! We enjoy working with you and we are grateful for the opportunity. - the office of Maria Melnik - State Farm Insurance Company "
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Andy Pinskyi

March 26, 2024

5  out of  5
rating by Andy Pinskyi
"I called today regarding getting quotes for my 2 new cars. I’m happily received consultation from Nivedika. Great Quote, today I insured with them. I like this branch for its welcoming and fast response."
We responded:
"We humbly thank you for your review and it is always our pleasure to serve you! Please be sure to visit our office next time you are in Pittsford and tell your baby girl we said hello. - Nivedika and the office of Maria Melnik – State Farm Insurance "
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Ihor Senych

March 15, 2024

5  out of  5
rating by Ihor Senych
"I would like to share my admiration for the Maria Melnik - State Farm Insurance Agent agency, especially highlighting the excellent service provided to me by their employee, Nivedika Lal. Working with Nivedika was a real pleasure. She demonstrated high professionalism, had deep knowledge in the field of insurance, and was ready to answer all my questions and address all my concerns. Her attentive approach and willingness to help made the insurance selection process extremely comfortable and transparent. Thanks to her assistance, I feel confident and protected, knowing that my insurance needs are in reliable hands. Without a doubt, I recommend the Maria Melnik - State Farm Insurance Agent agency and especially Nivedika Lal to anyone looking for a trustworthy insurance partner."
We responded:
"Thank you for sharing your experience on Google. Nivedika and our agency are very pleased to hear that you had a great visit to our office. We trust you will visit us again soon! -the Office of Maria Melnik – State Farm Insurance "
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William Jackson

February 19, 2024

5  out of  5
rating by William Jackson
"The best service I've had. Maria was very welcoming. I spoke with Elizabeth and she gave me the best customer experience in a while. I will be passing the good news to one of my family members."
We responded:
"We are happy to hear that you enjoyed working with us and it was our pleasure! Whenever you are in Pittsford, please stop by our office to say hello and to meet the rest of our team. - Maria"
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Andrew Ragan

February 2, 2024

5  out of  5
rating by Andrew Ragan
"It was a pleasure meeting Maria & her team, and she was super well-versed about our policies & needs as a family. So professional and friendly! I look forward to working with Maria's office for our home and auto insurance."
We responded:
"Thank you for sharing, and our office is glad we were able to make assisting you with your insurance needs such a positive experience. Looking forward to the next time you stop to see us! - Maria "
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Chingisgold

January 16, 2024

4  out of  5
rating by Chingisgold
"Хорошая страховая компания"
We responded:
"Спасибо за ваш отзыв! Thank you for a kind note. - Maria "
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Peter Kravchenya

December 28, 2023

5  out of  5
rating by Peter Kravchenya
"Huge pleasure to work with. Maria answered all my questions,. No pressure. Definitely I will recommend her office to my friends."
We responded:
"The pleasure is ours, thank you! Our office is here for you and your family, please be sure to reach out. - Maria"
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Oleksandr Pogorilov

December 28, 2023

5  out of  5
rating by Oleksandr Pogorilov
"I wanted to take a moment to express my sincere gratitude for the outstanding service and support you've provided to me and my family.Your dedication to ensuring that our insurance needs are met with precision and care has truly been exemplary. Your professionalism, responsiveness, and willingness to go above and beyond in addressing our concerns have not gone unnoticed. Your guidance throughout the policy selection process and your prompt assistance in handling any claims have been invaluable to us.Your expertise and attention to detail have given us a great sense of security, knowing that we have a trusted professional like you looking after our insurance affairs. Your commitment to customer service sets a standard that is commendable and greatly appreciated. Thank you, Oleksandr"
We responded:
"Our agency is grateful for your kind words, thank you. It was our pleasure to take care of your insurance needs and we look forward to working with you in the future. If you find yourself in the Pittsford area, please stop by the office to have coffee with us. - Maria Melnik "
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Anthony Leone

December 15, 2023

5  out of  5
rating by Anthony Leone
"Maria's knowledge and insight into what is best for us from insurance perspective, is benchmark. We have spoken on the phone and I have emailed with you and your staff and always receive a prompt and comprehensive response. I feel very fortunate to have you personally and your staff to provide for our needs, especially since our lives have been complicated over the past few years."
We responded:
"Thank you so much for your kind words and for recognizing the effort my team and I put into understanding and meeting your insurance needs. It's heartening to hear that my knowledge and insights have been helpful to you. My staff and I are committed to providing the best possible service, and your feedback is a wonderful affirmation of our dedication. -Maria "
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Iren Piletska

December 8, 2023

5  out of  5
rating by Iren Piletska
"I am very pleasantly impressed, this insurance company is a great place with great people, they helped me solve my problem in minutes, I appreciate it, I recommend it to everyone…"
We responded:
"Thank you for your kind words and recommending our agency to others. We are pleased to hear that everything worked out well and we look forward to hearing from you in the future. - Maria "
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Masood Aliuddin

December 6, 2023

5  out of  5
rating by Masood Aliuddin
"Since joining State Farm it was been such a simple and easy transition, Elizabeth has been wonderful in handling my car accident and has walked me through step by step in everything that I needed to do to get everything handled, without that help I would of been totally lost and confused and stressed out, the service is amazing from being patient with me to the professionalism, highly recommend going with this branch for all of your insurance needs"
We responded:
"We're delighted to hear about your positive experience with Elizabeth and our team at State Farm! Providing excellent service, especially during challenging times like a car accident, is a priority for us. We appreciate your recommendation, and if you ever have more questions or need assistance, don't hesitate to reach out. -Maria"
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Jessie Watts

December 6, 2023

5  out of  5
rating by Jessie Watts
"The office was so accommodating, knowledgeable, and fast. It was a joy to work with the agent walking us through multiple quotes at once. Thanks Elizabeth! We look forward to working with you ."
We responded:
" We're thrilled to hear about your positive experience with our office! Thank you for your kind words, and we're delighted to have Elizabeth on our team. -Maria "
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Gerry Minerd

November 14, 2023

5  out of  5
rating by Gerry Minerd
"Maria Melnik and her office associates are terrific! In every single dealing I've had with them, I've been more than pleased! Today, NIVEDIKA LAL was helpful, efficient, and diligent in handling my questions about my auto insurance bill. It was a pleasure interfacing with her personable manner!"
We responded:
"Thank you for your positive feedback! We're delighted to hear that our team, especially Nivedika Lal, provided you with excellent service. If you have any more questions or need assistance in the future, feel free to reach out. -Maria"
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Shamena Shaheed

August 6, 2023

1  out of  5
rating by Shamena Shaheed
"Very bad services, i had issuance policy with them first they changed me 205 $ monthly ( expensive) and than I had three claims during 6 months ( animal hit, stone hit my glass and minor accident with stationary object) none of them were due to the my fault or due to the car to car accident but they reported all of them under collisions ( which means car to car accidents) and than they cancelled my policy and that cost me to pay more money for the next car insurance, I don’t recommend it."
We responded:
"Hi Shamena. I’m sorry to hear about your experience. However, we have no record of you in our book of business under the name you have chosen to display. While at the agency level we have no control over prices, please give our office a call about your experience with claims, we’d be more than happy to investigate the situation. We appreciate your feedback, and our office constantly looks for ways to improve. – Maria "
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Laura Ruffino

July 5, 2023

1  out of  5
rating by Laura Ruffino
"Have not been happy with Maria Melnik's office since Bob Jordan retired. They have used aggressive sales tactics, like calling over 10 times a week and hanging up. No message left. Then there are messages at times where they want to sell us life insurance. They can't even pronounce my sons name correctly and it's a basic name. If we don't call back, that means we are NOT interested and don't keep calling us. Such harassment. Bob would never have done that. I called to say I was not renewing an apartment fire policy and the gentlemen I talked to had zero customer service skills. I had to repeat my request several times because he kept asking "what is it again??". I have no confidence that my request was taken care of. We left for another state farm agent who is hopefully not at all obnoxious like this office. I truly miss Bob and Sue and their style of professionalism."
We responded:
" Hi Laura. I’m sorry to hear you did not have a pleasant experience with our team. I would love to go over this situation further. If you’re interested, please give my office a call at (585) 586-3487. I look forward to hearing from you. – Maria "
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Adrian Mazur

February 28, 2023

5  out of  5
rating by Adrian Mazur
"Maria was very helpful and went above and beyond to meet my insurance and budgeting needs. I would highly recommend her to anyone, and already do to any of my friends and family members that are in the market for insurance, whether it be auto, home, or anything else!"
We responded:
"Thank you, Adrian! It was my pleasure to help you. Our agency looks forward to working with you now and in the future. We value your recommendations and appreciate your support. - Maria "